NailVibe 7-Day No-Questions-Asked Warranty Policy

At NailVibe, we are dedicated to providing our clients with the highest quality services and ensuring complete satisfaction. To support this commitment, we offer a 7-day no-questions-asked warranty on all our services. Our warranty policy covers any required repairs due to product quality and/or craftsmanship.

Warranty Coverage:

• Our warranty covers any issues related to product quality or craftsmanship, including:
  • Premature chipping
  • Cracking
  • Discoloration
• This warranty is valid for 7 days from the date of your original service.

Exclusions:

• The warranty does not cover:
  • Nail art
  • Non-standard nail lengths or shapes
  • Damage resulting from misuse or accidents

How to Use the Warranty:

• If you experience any issues with your service within 7 days, simply contact us to schedule a repair appointment.
• No questions will be asked, and we will promptly address the issue at no additional cost to you.

Repair Process:

• During your repair appointment, our skilled technicians will assess the issue and provide the necessary repairs to ensure your complete satisfaction.
• We strive to accommodate repair appointments as quickly as possible to minimize any inconvenience.

Additional Information:

• The 7-day warranty applies to all services performed at NailVibe, with the exceptions noted above.
• Please bring your receipt or appointment details to facilitate the warranty process.
• For any questions or concerns regarding our warranty policy, feel free to speak with a member of our staff.

At NailVibe, your satisfaction is our priority. We stand by the quality of our services and are committed to ensuring you leave our salon happy and with beautiful nails. Thank you for choosing NailVibe.

NailVibe Alcoholic Beverage Policy

At NailVibe, we are committed to providing our clients with a relaxing and enjoyable experience. As part of our premium services, we offer complimentary alcoholic beverages to enhance your visit. To ensure a safe and pleasant environment for all our guests, we have established the following policy regarding the serving of alcoholic beverages:

Complimentary Beverage Offerings:

• Clients receiving select services (e.g., Chill Vibes, Lit Vibes, OMG! Vibes) are eligible for one complimentary alcoholic beverage per visit.
• Our beverage selection includes a variety of house cocktails, top-shelf liquor options, house wines, and popular beer selections.
• Non-alcoholic beverages such as juices, sparkling water, and soft drinks are also available upon request.

Eligibility and ID Verification:

• Alcoholic beverages are available exclusively to clients who are 21 years of age or older.
• Clients must present a valid form of identification (driver’s license, passport, or state-issued ID card) upon request for an alcoholic beverage.
• Our staff is trained to verify IDs to ensure compliance with legal age requirements.

Responsible Serving Practices:

• Each client is limited to one alcoholic beverage per visit to promote responsible consumption.
• Alcoholic beverages will only be served by designated staff members who have been trained in responsible serving practices.
• We encourage clients to enjoy their beverages responsibly and offer a variety of non-alcoholic options as alternatives.

Client Safety and Compliance:

• Our staff will monitor client consumption to ensure a safe and enjoyable experience for all guests.
• Clients who appear to be intoxicated will not be served additional alcoholic beverages.
• We comply with all local regulations regarding the serving of alcoholic beverages, including proper storage, serving hours, and health and safety standards.

Additional Information:

• Our complimentary beverage policy is designed to enhance your visit to NailVibe, but client safety and well-being are our top priorities.
• We reserve the right to refuse service to any client who does not comply with our policy or who is unable to provide valid identification.
• For any questions or concerns regarding our alcoholic beverage policy, please feel free to speak with a member of our staff.

We look forward to providing you with exceptional service and a delightful experience at NailVibe. Thank you for your cooperation and understanding.

NailVibe Polish Take-Off Policy

At NailVibe, we aim to provide transparent and fair pricing for all our services, including the removal of existing nail finishes. Our polish take-off policy ensures that our clients receive the best value when transitioning between different types of nail services.

Complimentary Take-Off with Comparable New Service:

• We do not charge for the removal of an existing nail finish when it is part of a new service that includes a comparable or higher-level finish. For example:
  • Gel polish change
  • Dip manicure
  • Acrylic fill-in or full set
  • Gel-X application
• This complimentary removal applies regardless of where the previous service was performed.

Charge for Decreasing Finish Level or Removal Only:

• When transitioning to a lower-level finish or only performing a removal with no new service, a take-off charge will apply. The charges are as follows:
  • Acrylic/Gel-X to Dip/Gel/Regular Polish: $5 charge
  • Dip to Gel/Regular Polish: $5 charge
  • Gel to Regular Polish: $5 charge
  • Removal Only (No Finish): $5 charge for each level of decrease

Take-Off Levels:

• Our take-off charges are based on the following finish levels:
  • Level 4: Acrylic, Gel-X
  • Level 3: Dip
  • Level 2: Gel
  • Level 1: Regular Lacquer
  • Level 0: No Finish/Removal Only

Examples:

• Example 1: If you are removing acrylic nails (Level 4) and only applying regular lacquer polish (Level 1), the charge will be $15 ($5 for each level of decrease: Acrylic to Dip, Dip to Gel, Gel to Regular Polish).
• Example 2: If you are removing dip powder (Level 3) and applying gel polish (Level 2), the charge will be $5 ($5 for the decrease from Dip to Gel).
• Example 3: If you are removing gel polish (Level 2) with no new service (Level 0), the charge will be $10 ($5 for each level of decrease: Gel to Regular Polish, Regular Polish to No Finish).
• Example 4: If you are removing Gel-X (Level 4) and applying dip powder (Level 3), the charge will be $5 ($5 for the decrease from Gel-X to Dip).
• Example 5: If you are removing regular lacquer (Level 1) and applying gel polish (Level 2), there is no charge since it is an upgrade in the finish level.
• Example 6: If you are performing an acrylic soak-off only with no other service (Level 4 to Level 0), the charge will be $20 ($5 for each level of decrease: Acrylic to Dip, Dip to Gel, Gel to Regular Polish, Regular Polish to No Finish).

Additional Information:

• Our policy ensures that clients who choose to upgrade or maintain the same level of nail finish benefit from complimentary removal services.
• For any questions or concerns regarding our polish take-off policy, please feel free to speak with a member of our staff.

At NailVibe, we strive to provide clear and fair pricing for all our services to ensure your experience is as seamless and enjoyable as possible.

NailVibe Sanitation Practices

At NailVibe, we prioritize the health and safety of our clients by maintaining the highest standards of sanitation and cleanliness. Our comprehensive sanitation practices ensure a safe and hygienic environment for all our nail services.

Sanitization and Sterilization:

• All non-disposable equipment is thoroughly sanitized and sterilized after each use. This includes tools such as nail clippers, cuticle pushers, and nippers.
• We use hospital-grade disinfectants and sterilization methods to ensure that all reusable tools are completely free of bacteria, viruses, and fungi.

Single-Use Disposable Items:

• We use single-use disposable pedicure jets to prevent cross-contamination and ensure a fresh, clean experience for every client.
• All files, buffers, and non-sterilizable tools and equipment are disposable and are used only once per client. This eliminates the risk of transferring any pathogens from one client to another.

Pedicure Bowl Liners:

• To further enhance our sanitation efforts, we use pedicure bowl liners for every pedicure service. These liners are replaced after each use, providing an extra layer of protection and ensuring sanitary conditions for every client.

By adhering to these strict sanitation practices, NailVibe guarantees a clean and safe environment where clients can enjoy their nail treatments with peace of mind. Your health and safety are our top priorities, and we are committed to maintaining the highest standards of hygiene in our salon.

NailVibe Licensure Policy for Nail Technicians

At NailVibe, we are committed to providing exceptional services by employing only highly qualified and licensed nail technicians. Our licensure policy ensures that all staff members meet the necessary professional standards and comply with state regulations.

Licensure Requirements:

• All nail technicians must hold a valid state license in cosmetology or nail technology.
• Technicians are required to provide proof of their licensure upon hiring and maintain it in good standing throughout their employment.

Continuing Education:

• To stay updated with the latest techniques and industry standards, nail technicians are encouraged to participate in continuing education programs.
• We support our staff in pursuing additional certifications and advanced training to enhance their skills and knowledge.

Compliance and Verification:

• NailVibe conducts regular checks to verify the licensure status of all technicians, ensuring compliance with state board regulations.
• Technicians must adhere to all state board policies, including displaying their licenses in a visible location within the salon.

State Board Policies:

• Compliance with state board policies is mandatory for all staff. This includes proper sanitation practices, adherence to safety protocols, and maintaining high professional standards.
• The House Manager ensures that all shop and technician licenses are properly posted and that all staff comply with state board requirements.

By adhering to these licensure policies, NailVibe ensures that our clients receive the highest quality services from skilled and certified professionals. We are dedicated to maintaining a safe, compliant, and professional environment for both our staff and clients.